Returns and Exchanges

We want you to be completely happy with your purchase. If a product is not what you expected, you can return or exchange it on the terms below, which follow Turkish Law No. 6502 and the Regulation on Distance Contracts. Mandatory consumer rights under the law of your own country of residence continue to apply.

1. Right of withdrawal — 14 days

You may withdraw within 14 (fourteen) days of receiving your order, without giving a reason and without penalty.

• Notify us by e-mail at [email protected], by phone on +90 507 830 55 02, or through the form on our Contact page. Quoting your order number speeds things up.
• Return the goods to us within 10 days of notifying us.
• We refund you within 14 days of receiving your notice, including the standard delivery cost, using your original payment method.

2. Condition of the goods

• Unused and still resaleable.
• Complete with the original box, packaging and any standard accessories.
• Please include the invoice and delivery note.
• We reserve the right to claim a corresponding amount for any loss of value caused by handling beyond what is needed to inspect the goods.

3. Fragile items and damage in transit

Everything we sell is made of glass, crystal or porcelain, so:

• Please inspect the parcel in front of the courier.
• If you see damage, ask the courier to complete a damage report, refuse the parcel, and contact us the same day.
• Broken, cracked or missing items are replaced free of charge or refunded in full, and we pay the return shipping.

4. Exchanges

Within the withdrawal period you may exchange an item for a different product or quantity, subject to stock. Use the same contact channels.

5. Return shipping cost

• We pay it if you use the contracted carrier named in your order confirmation e-mail.
• You pay it if you choose a different carrier.
• We always pay it where the item was defective, broken or sent in error.
• For international returns, please contact us before shipping so we can advise on customs paperwork; goods returned without prior notice may be refused at customs.

6. Items excluded from the right of withdrawal

• personalised, engraved or made-to-order items;
• items whose protective packaging has been opened and which cannot be returned for hygiene reasons;
• goods liable to deteriorate or expire rapidly;
• items damaged through misuse, dropping or impact.

7. Return address

Please contact us first, then send returns to:
EMİNE ÖZTÜRK ETE (I Love Home Glass)
Mehmet Akif Ersoy Mah. Şehit Osman Sk. No: 21 Interior Door No: 1, 34682 Üsküdar / Istanbul, Türkiye
Phone: +90 507 830 55 02 — E-mail: [email protected]

The sender is responsible for damage caused by inadequate packaging in transit, so please use the original box and protective filling.

8. Defective goods

If an item is defective you may, under Article 11 of Law No. 6502, withdraw from the contract, ask for a defect-free replacement, ask for a proportionate price reduction, or ask for free repair.

Last updated: 2026