Shipping and Delivery

1. Order processing time

Orders are usually prepared and handed to the carrier within 1-3 business days of payment approval. We do not dispatch on weekends or public holidays in Türkiye.

2. Delivery times

• Türkiye: usually 1-4 business days after dispatch.
• International: usually 5-15 business days, depending on the destination country and customs clearance.
• In all cases delivery takes place within 30 days at the latest. An estimated window is shown at checkout.

These times are estimates and may vary with carrier operations, weather, peak campaign periods and customs processing.

3. Shipping charges

• Any shipping charge is shown separately at checkout before you confirm your order.
• Domestic orders above the current campaign threshold ship free; the threshold is shown in the banner on the site.

4. Customs duties and import taxes

For deliveries outside Türkiye, customs duties, import taxes, VAT and customs broker fees may be charged under the law of the destination country. These are not included in the product or shipping price and are payable by the buyer, usually collected by the carrier at or before delivery. If a parcel is returned to us because those charges were refused, the outbound and return shipping and any customs costs are deducted from the refund.

5. Packaging of fragile goods

Because our products are glass, crystal and porcelain, every parcel is packed with protective filling. Damage can still occur in transit, so:

• inspect the parcel in front of the courier;
• if it is damaged, ask for a damage report and refuse the parcel;
• contact us the same day and we will replace the item free of charge or refund you.

6. Delivery and address details

• We deliver to the address you provide at checkout, using our contracted carrier.
• We cannot be held responsible for delays or return costs caused by an incomplete or incorrect address or phone number.
• Where you nominate someone else to receive the parcel, we are not responsible if that person refuses delivery.

7. Tracking

You receive a tracking number by e-mail when your order is dispatched. You can also use our Order Tracking page.

8. Force majeure

If natural disaster, fire, epidemic, strike, interruption of transport or similar events prevent delivery, we will notify you. You may then cancel the order, ask for an equivalent product, or postpone delivery. Cancellations are refunded within 14 days.

9. Contact

For anything to do with delivery, write to [email protected] or call +90 507 830 55 02.

Last updated: 2026