00
:
00
:
00
Free Breakage Replacement
Free Breakage Replacement
Free Breakage Replacement
  • 0

Distance Sales Agreement

This Distance Sales Agreement is governed by Turkish Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette No. 29188 of 27 November 2014). If you are resident in the European Union, the mandatory consumer protections of your country of residence continue to apply to you and are not limited by this agreement.

ARTICLE 1 — PARTIES AND SELLER DETAILS

BUYER: the name, delivery and billing address, phone number and e-mail address you enter when placing your order. These details appear in your order summary and in the order confirmation e-mail sent to you.

ARTICLE 2 — SUBJECT

This agreement sets out the rights and obligations of the parties in relation to the sale and delivery of the products you order electronically through www.ilovehomeglass.com.

ARTICLE 3 — PRODUCTS AND PAYMENT

The products covered by this agreement are glass, crystal and porcelain tableware, serving sets, glasses, stemware, trays and similar homeware items. The essential characteristics, quantity, brand, colour and price of each product are shown on its product page and in your order summary.

  • All prices are shown including applicable taxes in the currency you have selected.
  • Shipping charges, where applicable, are shown separately at checkout before you confirm your order.
  • Payment is taken by debit or credit card through a licensed payment institution. We never see or store your card number, expiry date or CVV.
  • The total amount payable, including shipping and any additional charges, is displayed to you before you place the order.
  • Customs duties, import taxes and clearance fees that may arise in the destination country are not included in the price and are payable by the buyer.

ARTICLE 4 — DELIVERY

  • Products are delivered by our contracted carrier to the delivery address you provide. An estimated delivery window is shown at checkout.
  • Delivery takes place within 30 days at the latest.
  • International deliveries may take longer because of customs clearance.
  • Our products are fragile. We strongly recommend that you inspect the parcel in the presence of the courier. If you find damage, ask the courier to record it in a damage report and refuse the parcel.
  • We are not responsible where a third party you have nominated refuses to accept delivery.

If we cannot deliver on time because of force majeure or exceptional circumstances preventing transport, we will notify you. You may then cancel the order, ask for an equivalent product, or postpone delivery. If you cancel, we refund you within 14 days.

ARTICLE 5 — RIGHT OF WITHDRAWAL

You may withdraw from this contract within 14 (fourteen) days of receiving the goods, without giving any reason and without paying any penalty.

  • To withdraw, simply tell us within that period: e-mail [email protected], call +90 507 830 55 02, or use the form on our Contact page. A clear statement is enough; no particular form is required.
  • Postal address for withdrawal notices: Mehmet Akif Ersoy Mah. Şehit Osman Sk. No: 21 Interior Door No: 1, 34682 Üsküdar / Istanbul, Türkiye
  • After notifying us, you must return the goods within 10 days.
  • We refund all payments received from you, including the standard delivery cost, within 14 days of receiving your withdrawal notice, using the same payment method you used. The time your bank needs to process the credit is additional.
  • If you return the goods using the contracted carrier named in your order confirmation e-mail, we bear the return shipping cost. If you choose a different carrier, the return shipping cost is yours.

Exceptions — the right of withdrawal does not apply to:

  • goods made to your specifications, personalised, or engraved with a name or message,
  • goods liable to deteriorate or expire rapidly,
  • goods that are not suitable for return for health-protection or hygiene reasons and whose seal or protective packaging has been opened after delivery,
  • goods that, after delivery, have become inseparably mixed with other items,
  • goods whose price depends on fluctuations in financial markets outside our control,
  • digital content and services performed immediately in electronic form.

Returned goods must be complete, unused and still resaleable, with their original box, packaging and any standard accessories. We reserve the right to claim a corresponding amount if the goods have lost value through handling beyond what is necessary to inspect them.

ARTICLE 6 — DEFECTIVE GOODS AND LEGAL GUARANTEE

If the goods delivered are defective, you may — under Article 11 of Law No. 6502 — withdraw from the contract, ask for replacement with a defect-free item, ask for a price reduction proportionate to the defect, or ask for free repair. If an item arrives broken, cracked or missing, we replace it free of charge or refund you in full, and we bear the return shipping cost. EU consumers also retain the statutory conformity guarantee available under their national law.

ARTICLE 7 — HANDMADE PRODUCTS

Many of our products are handmade. Slight variation in colour tone, pattern and dimensions between pieces of the same product is a natural result of handcrafting and does not constitute a defect. Colours may also appear differently depending on your screen calibration.

ARTICLE 8 — PERSONAL DATA

Personal data processed in connection with your order is handled under Turkish Law No. 6698 on the Protection of Personal Data and, where it applies to you, the EU General Data Protection Regulation. See our Privacy and Cookie Policy.

ARTICLE 9 — DISPUTES

Disputes may be brought before the Turkish Consumer Arbitration Committees or the Consumer Courts, within the monetary thresholds set annually by the Turkish Ministry of Trade. If you are an EU consumer, you may also use the alternative dispute resolution and consumer protection channels available in your country of residence.

ARTICLE 10 — ENTRY INTO FORCE

By confirming your order electronically you declare that you have read, understood and accepted all the terms of this agreement. The agreement enters into force when we confirm your order.

Last updated: 2026